Refund policy

🔁 Returns, Refunds & Order Policy

At Insane Sober, your satisfaction is our priority. We’re committed to providing a transparent and hassle-free shopping experience. Please review the policy below for full details regarding refunds, exchanges, and order modifications.

📦 Refunds

All sales are final. Refunds are only issued for products that arrive damaged, defective, or incorrect.

If your item arrives in such condition, please contact us within 10 days of delivery at helpinsanesober@gmail.com. Include:

Your order number
Clear photos of the item
A brief description of the issue

We’ll review your case and offer a refund or replacement, depending on the situation.

Refund Timeline:
Once approved, refunds are processed within 7–10 business days and issued to your original payment method.

❌ Wrong or Defective Items

If you receive:

A different product than what you ordered
A defective or damaged item

Please reach out within 10 days of delivery. Include your order number and photos of the received item. We will promptly assist you with a refund or replacement if eligible.

🔄 Order Changes & Cancellations

Orders begin processing 24 hours after purchase.
After this window, we cannot guarantee changes to:

Product or size
Shipping address
Order cancellation

Please double-check all details before placing your order.

🚫 Exchanges & Returns

We do not offer exchanges or returns at this time.
To ensure the right fit:

Refer to our [Sizing Guide]
Or email us at helpinsanesober@gmail.com for sizing assistance

📍 Shipping & Address Verification

Make sure your shipping address is complete and accurate, especially for apartment, suite, or dorm numbers.
We are not responsible for lost or stolen packages once dispatched.
For delivery issues, contact your local post office directly.

✅ Eligibility for Refund or Replacement

Refunds/replacements are only available if:

The item is damaged, defective, or
You received the wrong product

Note: If you selected the wrong size during purchase, please contact helpinsanesober@gmail.com for assistance — we’ll try to help, but cannot guarantee changes or refunds.